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How We Handle Your Account Information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep withdrawals secure. This policy covers the data we hold, how long we keep it, and how you can request changes or deletion where local law permits.

Account securityPayment dataSupport logsDevice accessYour rights
ja999 How We Handle Your Account Information
DATA PRACTICES

How We Protect What You Share

We encrypt payment data in transit and at rest so your bKash, Nagad and Rocket details stay protected between your device and our servers. Session cookies expire when you log out, and we invalidate tokens if suspicious activity appears. Support staff see only the information needed to answer your question; full account records require manager approval.

Encryption Standard

Every login, deposit and withdrawal travels over SSL so your password and wallet numbers remain private. On our side we hash sensitive fields and store payment tokens separately from account profiles.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your language choice. You can clear them anytime through browser settings; doing so logs you out but does not delete your account.

Access Control

Support agents authenticate using two-factor login and can view only recent transaction summaries unless you grant explicit permission. Full history exports require identity verification and manager sign-off.

Retention Policy

We keep transaction records for the period required by financial regulations, typically several years. Marketing consent and gameplay logs expire sooner. Request deletion through support to remove non-essential data after closure.

POLICY CONTACT

Reach Us About Your Data

If you want to see what information we hold, request a correction, or ask us to delete your account data, contact our support team through any of the channels below. We respond to verified requests within a reasonable timeframe under Bangladesh data-protection practice where applicable.

Live Chat Open the chat panel in the account dashboard and ask for data access or deletion. Our team will verify your identity using your registered mobile number before proceeding with any request.
Email Request Send your request from the email address linked to your account. Include your registered mobile number and describe what you need—view, correction, or removal—so we can process it accurately.
Account Settings Log in and visit the privacy section under account settings to review what categories of data we store and submit a formal request. Changes take effect after we confirm your identity.

Common Questions About Your Data

We collect your mobile number, a password you create, and the wallet details you provide for bKash, Nagad or Rocket deposits. Device type and IP address are logged for security. No national ID is required at registration.

Yes. Contact support via live chat or email from your registered address and request a data export. We verify your identity with your mobile number then send a summary of account records, transaction history and support logs.

We retain deposit and withdrawal records for the period required by financial record-keeping rules, usually several years. Gameplay logs and session data may be archived sooner. Exact timelines depend on regulatory requirements in eligible jurisdictions.

We share wallet identifiers with the relevant payment processor only to complete your deposit or withdrawal. We do not sell contact details or transaction lists to third parties. Lawful requests from authorities may require disclosure where applicable.

Log in, go to account settings and submit a closure request, or contact support directly. After identity verification we close your account and delete non-essential data. Transaction records subject to legal retention remain archived until the required period expires.

We use session cookies to keep you logged in and preference cookies to remember language and layout. Clear them through your browser settings anytime. Blocking cookies logs you out and may reset preferences but does not affect your account data.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.